1. Conditions of Refund

i. Full payment of training must be made before commencement of training, unless prior arrangements with LGTI or unless the client has an account.

ii. Charges are as follows:
- Cancellations/transfers made 48 – 96 hours prior to start time and date of course will incur 50% of course fees
- Cancellations/transfers made 0 – 48 hours prior to start time and date of course will incur 100% of course fees
These charges are subject to items 2.i & 2.ii.

iii. Any cancellation or transfer must be done by email/fax to ensure there is a written record. LGTI will respond to your request for cancellation or transfer. If you do not get a response, please call LGTI.

iv. Non-attendance without notice will result in the full course fee being charged

v. Occasionally it is necessary for courses to be cancelled, or rescheduled, due to low participant numbers. LGTI will send an email to advise you of the cancellation at least five working days notice prior to the course start date

2. Special circumstances

i. Special Circumstances means unusual or emergency situations that are totally beyond the control of the customer. The impact of these situations would be so as to make it impossible for the customer to attend or participate in their intended course.

ii. Customers, who believe they may be eligible for a refund of their fees due to any of the special circumstances listed below, must provide written confirmation from an employer or medical practitioner or a justice of the peace, whose view may be taken into account to establish these special circumstances. Applications for refunds, which are submitted without supporting documentation, will not be considered.

Special circumstances may include but are not necessarily limited to:

• Medical reasons (certified by a medical practitioner) which are considered sufficiently serious as to prevent a customer from attending or participating in the course.

• Family or personal reasons such as death of a close family member. Documentation such as funeral notices, memorial service documents would be required.